FAQ

Q1: Are you Factory or Trading Company?
A1: We are a factory which has more than 10 years of glorious development history and experience.

Q2: what is your main items?
A2: Our main items are aluminum nonstick cookware and aluminum turntable bearing.


Q3: Whether to provide OEM / ODM?
A3: Welcome OEM/ODM, and we have our own R & D team,
        so below customized services are supported:

1. New mould: just need to send us your samples or drawing;
2. The colors:provide us color sample or Pantone No. or clear picture;
3. The brand / logo: add your logo on products and accessories;
4. The package: package design are supported;
5. The kitchen accessories: and silicone / Nylon/wood kitchen tools;

Q4: What's your payment term?
A4: Usually we can accept TT, LC,Paypal and etc. It according to customers' requirements.


Q5: What is the advantage of your company in comparison with the other companies?
A5: We have more than 10 years of experience in this field,and we can provide you the best VIP service and the best price. The sale manager has been working for foreign customers for many years and will always doing our best to learn how to serve our customers in a much more professional way.


Q6: Can I visit your company and do you have a showroom?
A6: Yes, of course, you are warmly welcome to visit us any time at your very convenient, our  office is based in Jinhua, Zhejiang, where has the biggest international Commodity Market. And we can provide all-around one stop service, airport pick up Shanghai, Ningbo, Hangzhou, Yiwu. hotel and ticket arrange. Translation and interpretation during your trip.

Q7:What is the minimum order quantity (MOQ)?
A7: For different customization services, there is a different MOQ:
For stock cookware, the MOQ is only 1 pcs; For light customized cookware, the MOQ is 100 pcs; For fully customized cookware, the MOQ is 1000 pcs.
For more details on MOQ, please contact our support team to discuss it.


Q8: What is your lead time for orders?
A8: The lead time depends on the number of orders and the shipping methods.For example, 1000 pcs cookware based on full customization and delivered by sea, the lead time is about 30 days after the order was signed.

Q9: Can you provide product samples?
A9: First, we can provide samples. But, if it's charged or not depends on the product.
For the cookware in stock, we will offer the sample for free, you just pay for the shipping fee for beginning; for light customized cookware, we will charge a fee to pay for workers' sweat; for fully customized orders, especially custom shape, we will charge the mold fee, and the mold fee will be refunded in the further order.
 
If you have any query, pls don't be hesitate to contact us,thank you!!!